Items are shipped freight free Australia wide when your order is over $100. International shipping rates apply based on your product and location.
We deliver our goods through Australia Post Regular and Express Post, Aramex, Allied Express, and Couriers Please - depending on your location and product being shipped. If you have carrier issues in your area please note this on your order and we can our best to take this into account. There are a number of factors that effect delivery times, however you can generally allow 1 - 5 business/working days (excludes week ends and public holidays) to receive your item if in Australia. Allow up to 10 days for international orders.
If you need your item by a specific date or have a question, please call us on 07 5594 0777 or email info@wing.com.au and we can make a more specific estimate on a delivery time for your product going to your destination.
Some orders may incur a customs or import duty charge. Wing Wetsuits do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Wing Wetsuits will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Wing Wetsuits will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Wing will not release your details to a third party. If you sign up to our mailing list you will hear from us regarding sales, news and special offers.
We accept Visa, MasterCard and American Express, PayPal, AfterPay. We do not accept cash, cheques or cash-on-delivery (C.O.D.).
Yes, shopping at Wing.com.au is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and us ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by phone or email with the order modifications you would like.
Please note that not all changes can be guaranteed as the order may be too far into the shipping process. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
You may cancel your order up until your order has begun being processed. Please contact us by phone or email. We will send an email confirming the order cancellation.
Yes, we also accept orders via phone and email.
Occasionally an item sells out within the minute you may order. If an item on your order is sold out, we will endeavour to source it for you from our supplier, offer you an exchange of product or a refund of your purchase.
All prices are shown in Australian Dollars.
Yes, we have an extensive range of size guides for our clothing, wetsuits, wakeboards, reflex bindings for men, women and children. They are accessible in the viewing of most items on the site with the sizes available.
Simple instalment plans available instantly at checkout
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Pay fortnightly, enjoy your purchase straight away!
All your need is:
1) An Australian Visa or Mastercard debit/credit card; 2) To be over 18 years of age; 3) To live in Australia
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