If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*.
*Refunds not applicable on Sale items.
In all cases, the returned items must be in their original condition, unless faulty.
Upon return of faulty goods, our returns department will assess and forward on to the manufacturer (if not a Wing branded product). If the item is being repaired under warranty, we will inform by email estimated date of completion. The repaired/replaced item will then be posted back to you free of charge. If the item is being refunded, we will process this as usual, ensuring to have your refund as quickly as possible after assessment.
If for any reason you would like to return your product to us please follow the simple steps below:
Once received in our warehouse, we will inspect and process the goods to ensure you receive your exchange/repair as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or repair.
In the unlikely event that you do not receive an email from us within 10 days of posting your order back to us, please contact our Customer Service Department and we will help you to find it. If you have a tracking number for this parcel, please inform us of this.
Wing wetsuits have a lifetime warranty on overlocked, flatlocked and GBS seams. We offer a one year warranty on liquid seal seams, materials and workmanship. Your warranty does not cover mis-use, high speed falls, or if a wetsuit is used in chlorine.
All other branded products are covered by a manufacturer's warranty - this is mostly a 12 month warranty but varies from product to product. You must have proof of purchase from Wing to make a warranty claim. If you have lost your receipt we might have a copy, but we cannot guarantee this.
If the returned item was damaged, defective or if we shipped you the incorrect item we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. In the case of reimbursement of shipping, a receipt is required to be sent with the return.
If the returned item was what you ordered but turned out to be not exactly what you were hoping for (i.e. you weren't happy with your choice of size, colour, style) then we ask that you pay for the cost of returning that item to us. We think that's only fair. We will however cover the cost of shipping the new item back to you.
We are more than happy to offer an exchange on sale items purchased on the site. However, please note that we do not allow refunds for change of mind. If the item is faulty, normal refund conditions apply.
Send the item to:
5/19 Tonga Place
Parkwood QLD 4214
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